Refund Policy

Because Goldspan involves a clinical review and dispensing of compounded medications, all sales are final and we do not offer refunds once an order has been placed.

The one exception: if you complete your medical intake and the treating clinician determines that the requested therapy is not appropriate for you and declines to issue a prescription, you will receive a full refund of the amount paid.

Why

Medications dispensed by 503A and 503B pharmacies are prepared patient-specific and cannot be returned to inventory or resold under federal and state pharmacy law.

Shipping issues

If your shipment is lost or damaged in transit, contact support@goldspanhealth.com within 7 days of the delivery date and we will work with the pharmacy to arrange a replacement.

Questions

Email support@goldspanhealth.com and we'll respond within one business day. See also our Terms.